In the personalized products at the request of the client, no refunds or changes will be accepted unless they present a defect or tare.

The deadline to make a return is 14 calendar days from the date of delivery, in its original packaging and upon presentation of the corresponding invoice, with the exception of the cut goods and special orders, personalized or made according to the specifications indicated by the buyer do not accept return, except tare or defect in its manufacture.

To request the return or exchange, the customer must contact MEDUSSA-PROTECT S.L by email within 14 days of the formalization of the contract or, where appropriate, within 7 days from the ...

Both in the changes and in the returns, the shipping costs will be borne by the customer.

In case of return, the customer will be given a credit note -with a validity date of 3 months- for the amount paid.